When you place an order on the website you will receive confirmation of your order and of dispatch via email. Please make sure that the email address you provide is correct and the mail account provided by you is working properly.

Whilst we make every effort to ensure that product and price details are correctly displayed on website we cannot be held responsible for their accuracy. It is your responsibility to ensure that prior to placing an order you have checked the details of the products you order as they may have changed since you last viewed them on our website.

All products displayed on website are subject to availability.

Prices and stock are not contractually confirmed until you receive the confirmation of dispatch sent to the email account provided by you. If paying by credit card or PayPal, you will be charged immediately for your order.

If paying by bank transfer, your order will not be dispatched until we have identified your payment in our bank account. To facilitate this, please ensure that you use as reference the order number provided.

If paying by cash, goods will only be left with you once full payment has been received


Refunds and Exchange Policy

If the items you have ordered are unsuitable or damaged you must inform us within 7 days of receipt. Email our customer service on detailing your Order ID and the item you wish to return or exchange. We will then be happy to make a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 7 days of receiving your email. This offer excludes all sale items, furniture and selected clothing. Items returned outside these guidelines will only be subject to the management of Pretty Little Names. Unless the item is faulty, a refund will not be possible if the item/items arrive damaged and/or the tags have been removed. In these cases the items will be returned to you. 

Where you notify us of a return between 7 – 15 days of purchase a store exchange will be possible but not refund.

For all returns, except where the item is faulty, you will be required to arrange and pay for all delivery costs including the return of the items to us. In the case where free delivery was offered on the original order, an additional $50 delivery fee may be payable to Pretty Little Names and which may be deducted from the refund amount. If returning items to us by post, you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, we will arrange for an exchange. Pretty Little Names’s decision is final.

International Deliveries

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country


You agree to indemnify Pretty Little Names for any and all costs, fees and expenses incurred by Pretty Little Names as a result of the violation of any local, state or federal laws or regulations or from tendering any prohibited item for shipment.